Business Challenge
Our client, a public services organisation, had recently implemented Microsoft Dynamics 365 to replace their case management system. As the organisation prepared to go live with the platform across the business, it required specialist skills and knowledge to ensure a smooth transition.
Solution Delivered
We provided services to design, deliver, and test the functional changes to the Dynamics 365 solution. We incorporated modifications made necessary by regulatory changes, technical debt, bug fixes, and the required functionality. We also ensured the transfer of specialist knowledge to the business, allowing it to develop its own capabilities.
Benefits Delivered
We delivered this project within six months and gave the client a deeper understanding of Dynamics 365 from an architectural and testing perspective. We also upskilled and supported the in-house team responsible for delivery.